Delivering proven benefits
Manchester clinic trial

Our customers

"It’s no good just knowing you’ve got a patient with an elevated early warning score. You need to do something about it. That’s why the alerting side of Patientrack is proving so powerful: it sends a message to the nominated clinician that ’Patient in ward x has a high early warning score >3 and needs attention now.’ If the situation isn’t dealt with quickly, then the alert is escalated to a more senior clinician. That’s exactly what we wanted to help support staff, and what Patientrack provides."

Ronnie Monaghan, head of eHealth programmes, NHS Fife

“The EWS solution will help NHS Fife meet targets from Health Improvement Scotland to reduce patient mortality by 15%, reduce the incidence of adverse events by 30% and also help reduce the number of crash calls on wards by 30%."

Ronnie Monaghan, head of eHealth programmes, NHS Fife

"When a nurse has a deteriorating patient they need a response as quickly as possible. With Patientrack, nurses will no longer need to leave a deteriorating patient to go and identify the right doctor to bleep. The nurse will know that the bleep has already been sent, as the system has calculated the NEWS score for them and automatically alerted the doctor. They know that doctor will respond.

"Doctors will be able to review digital information at a glance instantly from anywhere in the hospital along with their bleep. They will immediately know which patient they need to see, at which bed and what that patient’s NEWS score is.

"Patientrack will automatically follow our escalation policies, leaving no room for confusion. It will relieve pressure on junior staff. It will make observations easy to carry out, keep staff informed and even allow us to ensure comfort observations are carried out for end of life patients. The exciting safety potential of this is brilliant."

Robin Pitts, paediatric advanced nurse practitioner, Harrogate and District NHS Foundation Trust

"Clinicians have driven this project from the beginning. We made an informed decision to work with Patientrack after a lengthy analysis process. The ability to set variance scales for some patients was one key benefit, meaning clinicians can also prevent automatic alerts being sent out at the wrong time for the wrong patients."

Gary Flavell, IM&T project manager, Harrogate and District NHS Foundation Trust

“The Patientrack system that we have introduced is a good example of how the NHS is using technology to help us to improve the safety and care of our patients. Staff have told us that they find the system to be user friendly and that it helps them to make their observations on time and saves them time by automatically alerting them to anything that may have been missed.

“Ultimately, the introduction of this new way of working will mean that patients whose condition deteriorates will be seen and treated by a doctor sooner.”

Sandra Dodson, chairman of Harrogate and District NHS Foundation Trust

“This kind of electronic system enables us to identify deteriorating patients more quickly and to manage them earlier into their deterioration, so they’re more acutely unwell for a shorter period of time. We know that even when we set fairly low thresholds for calling for help, people still are reluctant or unable to call for assistance for that individual patient. What we’ve found from our experience of Patientrack is that the use of this technology helps people to actually raise a call, because it’s the system that’s doing it for them.”

Dr Steve Jones, consultant in emergency and critical care medicine, Central Manchester University Hospitals NHS Foundation Trust

“Once alerting occurs, people respond very quickly, before we’ve even left the bedside on occasions. Previously we could spend ages on the phone trying to find a doctor, and you might not find one for some time. It doesn’t stop alerting, either, so if someone comes and they aren’t able to improve that patient, it will continue to alert until the right person comes. All the time, you know there’s going to be a safety net there to catch your patients, and no one will slip through that net.”

Sarah Ingleby, lead nurse, acute care, Central Manchester University Hospitals NHS Foundation Trust

“This kind of electronic system enables us to identify deteriorating patients more quickly and to manage them earlier into their deterioration, so they’re more acutely unwell for a shorter period of time. We know that even when we set fairly low thresholds for calling for help, people still are reluctant or unable to call for assistance for that individual patient. What we’ve found from our experience of Patientrack is that the use of this technology helps people to actually raise a call, because it’s the system that’s doing it for them.”

Dr Steve Jones, consultant in emergency and critical care medicine, Central Manchester University Hospitals NHS Foundation Trust

“Once alerting occurs, people respond very quickly, before we’ve even left the bedside on occasions. Previously we could spend ages on the phone trying to find a doctor, and you might not find one for some time. It doesn’t stop alerting, either, so if someone comes and they aren’t able to improve that patient, it will continue to alert until the right person comes. All the time, you know there’s going to be a safety net there to catch your patients, and no one will slip through that net.”

Sarah Ingleby, lead nurse, acute care, Central Manchester University Hospitals NHS Foundation Trust

“This kind of electronic system enables us to identify deteriorating patients more quickly and to manage them earlier into their deterioration, so they’re more acutely unwell for a shorter period of time. We know that even when we set fairly low thresholds for calling for help, people still are reluctant or unable to call for assistance for that individual patient. What we’ve found from our experience of Patientrack is that the use of this technology helps people to actually raise a call, because it’s the system that’s doing it for them.”

Dr Steve Jones, consultant in emergency and critical care medicine, Central Manchester University Hospitals NHS Foundation Trust

“Once alerting occurs, people respond very quickly, before we’ve even left the bedside on occasions. Previously we could spend ages on the phone trying to find a doctor, and you might not find one for some time. It doesn’t stop alerting, either, so if someone comes and they aren’t able to improve that patient, it will continue to alert until the right person comes. All the time, you know there’s going to be a safety net there to catch your patients, and no one will slip through that net.”

Sarah Ingleby, lead nurse, acute care, Central Manchester University Hospitals NHS Foundation Trust

“This kind of electronic system enables us to identify deteriorating patients more quickly and to manage them earlier into their deterioration, so they’re more acutely unwell for a shorter period of time. We know that even when we set fairly low thresholds for calling for help, people still are reluctant or unable to call for assistance for that individual patient. What we’ve found from our experience of Patientrack is that the use of this technology helps people to actually raise a call, because it’s the system that’s doing it for them.”

Dr Steve Jones, consultant in emergency and critical care medicine, Central Manchester University Hospitals NHS Foundation Trust

“Once alerting occurs, people respond very quickly, before we’ve even left the bedside on occasions. Previously we could spend ages on the phone trying to find a doctor, and you might not find one for some time. It doesn’t stop alerting, either, so if someone comes and they aren’t able to improve that patient, it will continue to alert until the right person comes. All the time, you know there’s going to be a safety net there to catch your patients, and no one will slip through that net.”

Sarah Ingleby, lead nurse, acute care, Central Manchester University Hospitals NHS Foundation Trust

“This kind of electronic system enables us to identify deteriorating patients more quickly and to manage them earlier into their deterioration, so they’re more acutely unwell for a shorter period of time. We know that even when we set fairly low thresholds for calling for help, people still are reluctant or unable to call for assistance for that individual patient. What we’ve found from our experience of Patientrack is that the use of this technology helps people to actually raise a call, because it’s the system that’s doing it for them.”

Dr Steve Jones, consultant in emergency and critical care medicine, Central Manchester University Hospitals NHS Foundation Trust

“Once alerting occurs, people respond very quickly, before we’ve even left the bedside on occasions. Previously we could spend ages on the phone trying to find a doctor, and you might not find one for some time. It doesn’t stop alerting, either, so if someone comes and they aren’t able to improve that patient, it will continue to alert until the right person comes. All the time, you know there’s going to be a safety net there to catch your patients, and no one will slip through that net.”

Sarah Ingleby, lead nurse, acute care, Central Manchester University Hospitals NHS Foundation Trust

“This kind of electronic system enables us to identify deteriorating patients more quickly and to manage them earlier into their deterioration, so they’re more acutely unwell for a shorter period of time. We know that even when we set fairly low thresholds for calling for help, people still are reluctant or unable to call for assistance for that individual patient. What we’ve found from our experience of Patientrack is that the use of this technology helps people to actually raise a call, because it’s the system that’s doing it for them.”

Dr Steve Jones, consultant in emergency and critical care medicine, Central Manchester University Hospitals NHS Foundation Trust

“Once alerting occurs, people respond very quickly, before we’ve even left the bedside on occasions. Previously we could spend ages on the phone trying to find a doctor, and you might not find one for some time. It doesn’t stop alerting, either, so if someone comes and they aren’t able to improve that patient, it will continue to alert until the right person comes. All the time, you know there’s going to be a safety net there to catch your patients, and no one will slip through that net.”

Sarah Ingleby, lead nurse, acute care, Central Manchester University Hospitals NHS Foundation Trust

“This kind of electronic system enables us to identify deteriorating patients more quickly and to manage them earlier into their deterioration, so they’re more acutely unwell for a shorter period of time. We know that even when we set fairly low thresholds for calling for help, people still are reluctant or unable to call for assistance for that individual patient. What we’ve found from our experience of Patientrack is that the use of this technology helps people to actually raise a call, because it’s the system that’s doing it for them.”

Dr Steve Jones, consultant in emergency and critical care medicine, Central Manchester University Hospitals NHS Foundation Trust

“Once alerting occurs, people respond very quickly, before we’ve even left the bedside on occasions. Previously we could spend ages on the phone trying to find a doctor, and you might not find one for some time. It doesn’t stop alerting, either, so if someone comes and they aren’t able to improve that patient, it will continue to alert until the right person comes. All the time, you know there’s going to be a safety net there to catch your patients, and no one will slip through that net.”

Sarah Ingleby, lead nurse, acute care, Central Manchester University Hospitals NHS Foundation Trust

"With Patientrack, NEWS calculations are 100% accurate, compared with no more than 80% when recording observations on paper. It takes less time to capture observations and calculate scores using Patientrack than with our previous approach, which was based on calculating scores manually from observations on the paper chart.  Also, if the ward gets busy, the system reminds staff which observations are due, so they aren’t skipped. Finally, as ward manager, I can quickly see the scores of all the patients and know where to direct my attention."

Leo White, ward manager, Western Sussex Hospitals NHS Trust

"Patientrack has helped nursing staff feel more empowered to get help sooner when they feel a patient needs intervention from a doctor, by providing clear evidence that a patient may be deteriorating. Meanwhile, doctors can view patient charts and observations remotely, allowing them to start making changes to patient care even before arriving on the ward. While the key drivers for implementing the system were patient safety and quality of care, including avoiding unnecessary cardiac arrests and minimising the need for transfers to intensive care, we’ve been able to justify the cost of the system in terms of CQUIN targets. For example, getting VTE prophylaxis right will very nearly pay for the solution by itself. Patientrack is also contributing to efforts at the trust to reduce lengths of stay."

Dr Richard Venn, consultant in intensive care, Western Sussex Hospitals NHS Trust

“Ultimately, if we can identify people and do something about it, even if we can reduce incidents of hospital acquired acute kidney injury by 50 per cent, then that would be a dramatic improvement and should translate to improved patient outcomes. Having a system where you can identify early and intervene should make a considerable difference."

“Effectively it is an intelligent real-time technology that should systemically improve the care of patients. It will prevent and it will help to improve the management of people who come in with AKI.”

Dr Lui Forni, the consultant renal physician at Western Sussex Hospitals NHS Foundation Trust
and chair of the AKI section of the European Society of Intensive Care Medicine (ESICM).

To find out more about how Patientrack helps hospitals deliver safer, more cost-effective care, watch Patientrack in action at Western Sussex Hospitals NHS Foundation Trust

 

To find out more about how Patientrack helps hospitals deliver safer, more cost-effective care, watch Patientrack in action at Central Manchester University Hospitals NHS Foundation Trust

 

Manchester clinical trial

A 14 month hospital trial at the Central Manchester University Hospitals NHS Foundation Trust indicates that the clinical, financial and ethical case for adopting Patientrack software is compelling.

  • EWS accuracy improved from 82% to 100% with electronic calculation.
  • Clinical attendance of patients with EWS >2 increased from 29% to 87%.
  • Improved clinical attendance led to a decrease in the number of EWS >2 from 5 per patient to 3 per patient.
  • The number of patients with EWS >2 at recheck decreased from 66% to 47%.
  • The number of critical care admissions decreased from 1.6% to 1.3% in the trial wards.
  • Hospital length of stay dropped from 9.7 to 6.9 days.
  • ICU bed days required dropped by half for the trial population.
  • Hospital mortality fell from 9.4% to 7.2%.
  • There were three cardiac arrests in the baseline phase and none during the Patientrack alert phase of the trial.
  • Patientrack provided evidence of “alert chains” that could support better clinical governance.

Read more about the peer reviewed Central Manchester clinical trial in Critical Care and Resuscitation Volume 13 Number 2; June 2011.